FREQUENTLY ASKED QUESTIONS

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Does CrashSafe work with my car?

Almost every car has a standard power outlet port built into it. This is the same "cigarette lighter" port you plug your car charger into.

Where do I plug CrashSafe into my car?

Simply plug CrashSafe into your vehicle's cigarette lighter port to keep it within reach in case of emergency. The port is usually located in the center console of your vehicle.

Can I leave CrashSafe plugged in at all times?

While the device has a chip to prevent over charging, we do not recommend leaving the device plugged in unattended.

WARNING: Do not put CrashSafe on your car's dashboard or in direct sunlight. Do not leave CrashSafe in a car that can reach temperatures above 70° C or 158° F.

Can I use CrashSafe on multiple cars?

If you take CrashSafe out of your vehicle it might not be there when you need it. We highly recommend keeping one plugged into each one of your vehicles so it is always available while driving.

Do I need to charge CrashSafe?

CrashSafe charges while it is plugged into your car's cigarette lighter port. You can also charge the device externally using a USB cable and a wall charger.

What’s included with CrashSafe?

Each CrashSafe device is individually packaged for easy gifting. Each package contains the device, a user manual, and a USB cable in case you would like to charge CrashSafe externally.

How long will it take to receive my order?

CrashSafe orders are usually processed within 24-48 hours after being placed. Most USA orders are delivered to customers within 3-7 business days. Please allow up to 10-14 days in case of weather or other delays. International orders are also processed 24-48 hours after being placed, and are usually received by customers within 10-21 days.

Will I have to pay import duties or taxes for international shipments?

All CrashSafe products are shipped out of the United States of America. Please check with your government to see if import duties and taxes are applicable. All international customers are responsible for any taxes their government imposes for shipments from the USA.

Is there a money-back guarantee?

Yes, if you are not satisfied with CrashSafe for any reason you can request your money back within 60 days of your purchase date. Please email contact@getcrashsafe.com with your order number to request a refund.

How does CrashSafe break a car window in case of emergency?

There is a patented pin hidden in the car charger tip that will easily break a car window with one strike.

Is it easy to break a car window with CrashSafe?

Yes, CrashSafe is built to make escaping a car easy for most people. Simply grab the device and strike your window with the tip and your window will shatter.

Does CrashSafe tool work on all car windows?

The CrashSafe window breaking feature is only effective against clear and tinted tempered glass. Tempered glass is most commonly used in rear and side windows of cars. The CrashSafe window breaking feature does NOT work on laminated glass. Laminated windows which are typically used for windshields can also be found used on some car models side and rear windows. To check to see if your side or rear windows are laminated, find the sticker on your side/rear windows to see if it is designated as "Tempered" glass. If you are unable to locate the sticker or the information is unclear, please contact your car manufacturer.

Since the type of glass on car windows varies between car manufacturers, it is important to know exactly what type of windows are on your vehicle.

Can I accidentally cut myself with the seat belt cutter?

No, the seat belt cutter is hidden on the side of the device and is protected so you can avoid accidental cuts.

How long does CrashSafe's flashlight last?

The built-in flashlight stays lit for up to 4 hours of continuous use.

How long does CrashSafe's red emergency beacon last?

The red flashing light lasts up to 10 hours in emergency situations.

How much charge does CrashSafe's built-in power bank store?

Crashsafe has a 2200mAh built-in power bank that can give most phones up to 100% charge, perfect for stranded situations.

Is the cable included with CrashSafe meant to charge my smartphone/tablet?

The micro USB cable included with CrashSafe is meant to charge the CrashSafe power bank externally. Simply plug the small end of the cable into the CrashSafe 'IN' port, and plug the bigger end into any standard USB wall adapter.

Does CrashSafe work with iPhone, iPad, and Android devices?

If you would like to charge your iOS or Android device using CrashSafe, simply plug in your existing smartphone or tablet cable into the 'OUT' port to begin charging.

Can I order more than 1 CrashSafe device?

Yes! You can choose from any of our packages available at getcrashsafe.com/order. Please note, only one discount package is available per customer/household. If you would like bulk or wholesale pricing, please contact us at contact@getcrashsafe.com with your inquiry.

What if I have another question that's not listed here?

If you have a question that’s not listed here, please email contact@getcrashsafe.com and our representatives will respond as soon as possible.